At Lewiso Star Merch, we want you to be fully satisfied with your purchase. If you’re not completely happy, we’re here to help. Please read our refund and return policy carefully to understand how we handle returns and exchanges.
Eligibility for Returns
You can request a return or exchange if:
- The item is unused, in its original condition, and in its original packaging.
- The return is requested within 30 days of receiving the item.
- The item was damaged, defective, or incorrect when received.
Note: Personalized or custom-made items are not eligible for returns unless they arrive damaged or defective.
How to Request a Return from Lewiso
To start the return process:
- Contact our support team at [email protected] with the following details:
- Order number
- Item(s) you wish to return
- Reason for the return (optional but helpful)
- Once approved, you’ll receive instructions on where to send the item.
Important: Items sent back without prior authorization may not be accepted.
Refund Process
Once our team at Lewiso receives and inspects your return, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5–7 business days.
- Refunds will be issued to the original payment method.
- Shipping costs are non-refundable, except for returns due to damaged, defective, or incorrect items.
Exchanges
We offer exchanges for defective or damaged items. If you need an exchange, contact us at [email protected], and we’ll guide you through the process.
Non-Returnable Items
Certain items cannot be returned, including:
- Gift cards
- Personalized or custom-made items
- Final sale or clearance items
Shipping for Returns
Customers are responsible for the shipping costs of returning items unless the return is due to our error (damaged, defective, or incorrect items).
- Use a trackable shipping service or purchase shipping insurance.
- We are not responsible for lost or damaged items during return shipping.
Contact Us
If you have any questions about our refund and return policy, please reach out to us at:
Email: [email protected]
Address: 422 Tate Rd Trlr, Denham Springs, LA 70726, United States